Spotlight On … Cianon Yeo - Receptionist
What is the most important aspect of your work, in relation to clients, or the part of your day-to-day role which gives you the most satisfaction?
I don’t have direct contact with clients unless they visit head office, and that’s become far less frequent over the last 18 months – I suppose the head office team are my clients and it’s my job to support them. As office receptionist my role has changed a lot since more of the day to day business interactions are taking place online and not face to face. But I keep busy by helping everyone in the office in whatever way I can, even if that’s just keeping them supplied with coffee! I get real satisfaction from being part of a team and knowing that I can help to ease someone else’s workload and make their day a little bit better.
Blacktower already has a long and successful history in the sector, how will you and your colleagues continue to offer value to clients in the next 20 years and beyond?
There’s a real energy in head office and there are always discussions around new ideas, ventures and people joining the Blacktower family. I love being part of that. I think the most important thing for me is to be flexible in my job – if someone needs help with something urgently, I will jump in to do what I can.
Head office is all about providing support for Blacktower at an international level, so I can often find myself talking to our people in all parts of the world on a daily basis. I am learning more about each head office department every day, so that I can help where required. It’s so true that team work makes the dream work.
Tell us an interesting fact about yourself
I am the only born and bred Gibraltarian in the office, I was brought up here and have never lived anywhere else. It’s a lively yet very safe place to live – except for our roads. For anyone who hasn’t had the pleasure of visiting, it’s akin to Ho Chi Minh City – mopeds everywhere vying for position on our crowded roads. Along with the increasing number of electric scooters around now, you take your life in your hands on our roads. Nonetheless, I have just applied for my scooter licence and hope to buy one shortly, but I have been told I drive like a granny, so you have nothing to fear from me!