The health and safety of our clients and all associated with our company is of paramount importance and as such we would like to share some information about the steps we have taken to ensure the welfare of all those concerned. Our response takes account of WHO and local Governmental guidance in addition to our existing business continuity and scenario planning.
I wanted to update and reassure you that in this time of global crisis, The Blacktower Financial Management Group of Companies and our Nexus Global Network are still very much on hand to assist. We have robust Business Continuity Plans that were rolled out early last week, implementing a robust staffing plan with employees working from home, in conjunction with a limited number of staff being in our offices where appropriate. In line with government advice, client visits to our offices are no longer taking place, so we ask you to use our online services or our telephone service. In a people-focused business these measures have not been imposed lightly, however protecting both your and our own welfare must come first.
As I’m sure you’re aware, the knock on effects to financial markets have been severe. We want to make sure we are able to support our clients in any way we can to help manage your financial arrangements and ensure as far as is possible the smooth functioning of all transactions.
In line with Governmental travel advice, we have implemented strict policies around travel to and from affected areas, as well as enforcing self-isolation guidance. All of our global offices are adhering to local requirements in their region, whilst also supporting the global network of our Group.
Our priority is to continue to deliver our services without interruption and so do not expect any impact to the high level quality of service you are used to receiving from us.
Should you have any queries please do not hesitate to contact your usual Financial Adviser in the first instance.
I would like to thank you all for your continued support and understanding during this difficult period for everyone.
Group Managing Director
Blacktower Financial Management Group of Companies.