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Complaints

Complaints Procedure

In order to improve our services, we carefully analyse and process every complaint that we receive. We operate a formal complaints handling procedure. A client’s complaint will be acknowledged promptly and we will try to resolve the problem within eight weeks of the client telling us about their complaint.

If a client has a complaint arising from their relationship with Blacktower Financial Management (International) Limited and the products or services provided to them, the client should contact our complaints management function by either:

a) sending an email to complaints@blacktowerfm.com
or
b) sending a letter to Complaints Management, Blacktower Financial Management (International) Limited, Unit 2, Waterport Place Floor 2, 3 Europort Rd, GX11 1AA, Gibraltar, Gibraltar, GX11 1AA.

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