Contact

Complaints

Complaints Procedure

In order to improve our services, we carefully analyse and process every complaint that we receive. We operate a formal complaints handling procedure. A client’s complaint will be acknowledged promptly and we will try to resolve the problem within eight weeks of the client telling us about their complaint.

If a client has a complaint arising from their relationship with Blacktower Financial Management (International) Limited and the products or services provided to them, the client should contact our complaints management function by either:

a) sending an email to complaints@blacktowerfm.com
or
b) sending a letter to Complaints Management, Blacktower Financial Management (International) Limited, Suites 21 & 22 Victoria House, 26 Main Street, PO Box 1354, GX11 1AA Gibraltar

Name*
Please upload any documents that would help with your complaint:
Drop files here or
Max. file size: 16 MB.

    Select your country

    Please select your country of residence so we can provide you with the most relevant information:

    You are currently viewing the Blacktower International website.

    You may be looking for the Blacktower United States website.

    Blacktower United States > X Stay on this site

    Or choose your country.