In order to improve our services, we carefully analyse and process every complaint that we receive. We operate a formal complaints handling procedure. A client’s complaint will be acknowledged promptly and we will try to resolve the problem within eight weeks of the client telling us about their complaint.
If a client has a complaint arising from their relationship with Blacktower Financial Management (International) Limited and the products or services provided to them, the client should contact our complaints management function by either:
a) sending an email to firstname.lastname@example.org
b) sending a letter to Complaints Management, Blacktower Financial Management (International) Limited, Unit 2, Waterport Place Floor 2, 3 Europort Rd, GX11 1AA, Gibraltar, Gibraltar, GX11 1AA.